Casino / Sports
Every label you see inside the lobby — from RTP on a slot to rollover on a reward condition — is defined here in plain language built for Bangladesh. Browse by category below, or use the sections to find the exact term stopping you from moving forward.
If a definition here does not fully answer your question — or if you see a label inside your account that does not appear in this glossary — our support team can walk you through it. Reach out through any of the channels below and describe the term you are looking at.
Open live chat from the account dashboard after login. Describe the term or screen you are unsure about and an agent will explain what it means in the context of your specific account or game.
Send a message to our support address with a screenshot or the exact wording you are seeing. Useful for wallet terms, KYC status labels or any condition that appears in a transaction record.
Several term definitions — rollover progress, wallet balance, KYC status — are shown live inside your account. Log in and check the relevant panel before contacting support; the answer is often already there.
Inside the lobby, every game carries data points — volatility ratings, RTP figures where the studio exposes them, minimum and maximum bet ranges — and every wallet action uses terms like rollover, turnover and KYC status. Knowing what these mean before you tap changes how you pick a game, how you read a gameplay condition, and how you handle your account wallet.
The lobby organises content across game rooms, sports markets, your wallet panel and account settings. Each area uses its own vocabulary. Here is where each term family appears so you can match a definition to the screen you are actually looking at.
Terms like RTP, volatility, paylines, bonus round, scatter and multiplier appear on the game detail panel before you enter a title. CQ9, Microgaming, Bigtime Gaming, JDB and Joker each display these differently — check the info tab inside the game lobby for that studio's own data.
Decimal odds, Asian handicap, over/under and spread appear in the sportsbook section. Cricket markets — including IPL and BPL fixtures — use decimal format as the default. The odds shown are live prices; they shift with the match state and are not fixed at the time you browsed.
Deposit, withdrawal, pending, processing and transfer all appear in the wallet panel under your account. bKash and Rocket transactions are labelled by method name. The current balance and any pending amount are shown in real time after login — no need to refresh manually on most mobile connections.
Terms like turnover, rollover, eligible games and expiry appear in the conditions attached to any active gameplay. The current state of your progress toward a turnover requirement is shown inside your account dashboard — it updates as eligible wagers are settled across qualifying game categories.
These are the six terms you will encounter most often across slots, live casino tables and crash games inside the lobby.
RTP stands for Return to Player. It is the percentage of total wagers a game returns to players over a very large number of rounds. A figure of 96% means 96 in every 100 wagered is returned on average over time — not per session. Studios publish RTP only where they choose to expose it; the figure appears in the game info tab where available.
House edge is the mathematical advantage the game holds over the player across all possible outcomes. It is the inverse of RTP has a 4% house edge.
Volatility describes how often and how large a slot pays out relative to its RTP. High volatility means prizes are rare but can be larger; low volatility means smaller prizes that come more frequently. Bigtime Gaming titles, for example, tend toward high volatility with feature-heavy mechanics. Check the info panel before entering.
A wager or turnover requirement is the total amount you must bet across eligible games before a gameplay balance becomes withdrawable. If a condition states a 20x turnover on a 500 taka gameplay, you need to wager 10,000 taka on qualifying titles. Progress is tracked live in your account dashboard.
Jackpot refers to a game's maximum prize, typically triggered by a rare symbol combination or a separate prize round built into the slot mechanic. The term describes a game feature — not a scheduled payout event. Whether a title carries a jackpot mechanic is shown on its detail page inside the lobby.
A live dealer game streams a real human dealer operating physical cards or a roulette wheel from a studio. You place bets through the interface while watching the real-time feed. Microgaming and other studio partners supply live dealer table rooms available inside the live casino section of the lobby.
These terms appear in the sportsbook, wallet panel and account verification flow — six definitions covering the areas where confusion most often comes up.
Asian handicap is a betting format used in football and cricket that removes the draw outcome by giving one side a virtual head start. A -1 handicap means the team you back must win by more than one run or goal to return a payout. It splits the market into two outcomes rather than three, changing how odds are priced.
Over/under is a market where you wager on whether a measured total — runs in a cricket innings, goals in a football match — will be above or below a line set by the sportsbook. It does not require you to pick a winner; the result depends only on the total reaching or missing that line.
Rollover is another term for turnover requirement — the total wager volume needed before a conditional balance can be withdrawn. The two words are used interchangeably in gameplay conditions. Your current rollover progress is displayed in the active gameplay panel inside your account after login.
An e-wallet is a mobile-based payment account used to send and receive funds without a traditional bank. On this platform, bKash and Rocket are the supported e-wallet options for Bangladesh. Transactions are initiated from the wallet panel in your account; the method name and reference number appear in your transaction history.
KYC stands for Know Your Customer — the identity verification process that confirms who holds an account. It typically involves submitting a national ID or similar document. Your KYC status is shown in account settings; some withdrawal requests require a completed KYC check before the transaction can be processed.
Account activity controls are the tools inside your settings panel that let you manage how your account is used — session visibility, wallet limits and access pauses that you set yourself. These are applied from the account settings page after login and take effect according to the instructions shown at the time you apply them.
Seeing a term in isolation is useful; seeing how several terms interact on a single decision is more useful still. When you open a slot from Joker or JDB, the info tab shows volatility alongside RTP — if the studio exposes it.
Before entering a title from CQ9 or Bigtime Gaming, open the info tab in the lobby. Volatility and RTP — where exposed by the studio — are listed there. This is where the game-mechanic terms from the glossary basics section become directly actionable for your session choice.
On a cricket or football market page, the odds format and handicap line sit in the same row. Decimal odds and Asian handicap are the two terms most relevant to BPL and international cricket fixtures; both are defined in the odds section of this glossary.
Open your account and navigate to the wallet section. bKash and Rocket transactions are labelled by method and show a status — pending, processing or completed. The rollover progress for any active gameplay condition appears in the adjacent gameplay panel on the same screen.
Your KYC status is visible in account settings. If a withdrawal request flags a verification step, the instructions for submitting your document are shown inline on that same settings page — no separate navigation needed.
Beyond the definitions, here are practical questions about how these features actually work inside the account and lobby.
Open the game's detail or info tab before entering. Studios like Microgaming and CQ9 publish RTP where they choose to expose it; if no figure appears, the studio has not made it public for that title. We display what the provider supplies — we do not add or alter those figures.
Log in and open the gameplay or information panel inside your account dashboard. The panel shows your current wager total against the required turnover amount. It updates each time an eligible bet is settled, so the figure you see reflects your position at that moment.
The sportsbook displays decimal odds as the default for Bangladesh markets. Check the settings or display options inside the sportsbook section — the available formats and how to switch between them are shown there. Cricket and football markets update live as match conditions change.
Pending means your withdrawal request has been received and is queued for processing on the platform side. Once it moves to processing, the transaction has been sent to the bKash rail. Your transaction history inside the wallet panel logs each status change with a timestamp.
Go to account settings after login. The KYC section shows your current status and lists the documents needed. Upload the required ID through the form shown on that page; the instructions and accepted file formats are listed inline. Check the status field for updates after submission.
Account activity controls — including wallet limits and session management options — sit inside your account settings panel. Log in, navigate to settings, and look for the activity or account management section. The options available and how to apply them are described on that page.